FAQ
Processing times for my order:
We utilize multiple shipping carriers to deliver packages within the US and abroad. Once your payment is verified and processed, it can take 3-5 business days for your order to ship (excluding weekends and holidays). Once your order has shipped, you will receive an email notification with the shipping carrier and tracking number.
There are absolutely no refunds on Ebook orders under any circumstance.
When a refund is requested for a digital product, there is no way for the customer to truly return the purchased item. It remains in their possession indefinitely. Since they are delivered instantly to your email, our automated software does not allow refunds on electronic products.
Package Delivered but not Received.
If the tracking information states that your package was delivered and you have not received it, you must contact the delivery carrier and address the issue directly with them. We do not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages the carrier confirms as being delivered.
How will my ebooks or audiobooks be delivered?
Your ebooks are delivered automatically and immediately upon purchase by an email from BookFunnel. If the email hasn’t arrived in 5 minutes, look for it in your Spam folder -- or if you have Gmail, in your Promotions folder. Do you have more than one email address? The book will be delivered to the email address you used at checkout.
If you need more help contact technical help with your ebook or audiobook, email the the people at help@bookfunnel.com
Your BookFunnel Library
Log into BookFunnel with the email you used to purchase/download your books, and you will find your library here:
Your library will contain all ebooks you have purchased from BookFunnel from any and all authors.
How will I read my ebook?
Books can be read on: Kindle Fire tablets after 2015, Nook tablets after 2014, Kobo eReaders apart from Kobo Aura, Apple devices:
Apple Books, iTunes, iPads, iPhones using a minimum of iOS 10+ (2016) (but most were upgraded to iOS 10 after 2012); Android Tablets and Phones after Android 5.1(2013); your computer using Chrome or Firefox browser.
You cannot download your ebooks to the BookFunnel app or read on the browser from the following:
Any E-Ink devices, including Kindle Paperwhite, Touch, Voyage, Oasis, NOOK Glowlight, Kobo Aura.
Internet Explorer browser
Kindle Fire 1st Gen (2011)
NOOK Color (2010), NOOK Tablet (2011), NOOK HD (2012)
SOLUTION: If you have one of these, simply install Chrome or Firefox on your computer!
How do I listen to my audiobook?
You can listen to your audiobook in the BookFunnel app, or by streaming in the BookFunnel cloud player, or with DRM-free MP3 downloads!
The BookFunnel App is built specifically for audiobooks.
The BookFunnel App is supported on devices running at least Android 5.1, iOS 11, and Amazon Fire Tablet 5th Generation.
OR
You can listen to the MP3 files on your computer or on any MP3 playing device.
OR
You can simply stream to your browser!
BookFunnel Help Page for ebooks and audiobooks
Find help here https://getbookfunnel.com/